BLCall

About the Project

Web-based phone call system to follow up on customer prospects through ElevenLabs AI Conversation API. This project was designed with an approach emphasizing process measurability, ease of use, and implementation reliability, capable of delivering real impact on work efficiency and service quality.

Key Features

• Call Initiation to Destination Numbers — Teams can start calls quickly directly from web application.
• Webhooks for External Integration — Supports third-party automation flows like Zapier to expand business process orchestration.

Challenges & Solutions

• Challenge: ElevenLabs integration must maintain conversation quality while keeping low latency. Solution: Communication pipeline is optimized so AI responses remain natural, fast, and stable during calls.