BLinfo Gathering

About the Project

Modern customer communication platform for voice and text conversations based on ElevenLabs with admin dashboard and transcript management. This project was designed with an approach emphasizing process measurability, ease of use, and implementation reliability, capable of delivering real impact on work efficiency and service quality. This project also serves as a strategic prototype for further implementation on Bluelambda Client Portal.

Key Features

• AI Voice and Text Calls — Collects customer information through flexible interactions according to needs context.
• Operational Dashboard — Provides comprehensive visibility into communication activities and follow-up workflows.
• Transcript Management — Conversation transcripts are neatly stored for audits, evaluation, and service improvement.

Challenges & Solutions

• Challenge: ElevenLabs integration requires stability in real-time conversation scenarios. Solution: Integration flow is structured modularly for easy testing and maintenance from prototype to production phase.
• Challenge: Agent needs to stay within system question context. Solution: Prompting and conversation guardrails are applied so AI questions remain relevant and don’t deviate.